TC
Theodora C
1 reviews | Active since May 2026
15 May 2026, 08:43
Frustrated customer
I'm confused whether they do not have staff or what under the "premium review department" because I have been calling the call centre for the past two weeks and still have not received any assistance. Noone is picking up the calls on the other end. This is really frustrating. I guess I should just move on and find an insurance company that values their customers more.
Helpful (0)
Replies (1)0
Replies (1)
Absa Insurance Company Limited's replyOfficial
15 May 2026, 11:57Dear Theodora Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareVanessa Crowe
Absa Insurance Company Limited's reply15 May 2026, 11:57
Official
Dear Theodora Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareVanessa Crowe