Frustrated. Annoyed. Belittled.

If I could give a rating less than 1, I world. I submitted a claim for my balustrades that were damaged by very strong wind on the 10th of June. The neighbour’s bin flew over and left them damaged and most parts of them left feeling very unstable and unsafe. I have a 2 year old granddaughter living with me and they are a huge hazard.

A service provider was sent to assess the damage and they apparently submitted their report, thereafter someone that said they were an assessor from ABSA called me to make an appointment to also make their assessment. The day of the appointment came and I saw a car parked outside of the gate, didn’t even have the decency to come inside and see which damage was caused. I then called ABSA and the person who assisted me said that they have contacted the assessor and they said the claim was invalid.

I have since not received any formal response to my claim and whenever I send emails there’s just radio silence. I’m extremely annoyed by the level of service or lack there of, and the disgusting belittling behaviour of the assessor.

I understand that I’m not an important client to ABSA and that my house and our safety is not of importance to them, until such a time that I maybe stop making payments to the institution.