Frustrated ABSA IDIRECT Client

I'm disappointed with Absa Idirect insurance because the panel beater they have selected to fix my car has not yet fixed my car and it is been 6 months now. I got involved in a accident on the 18th of Dec 2021 and only the front passenger side of my car (mostly the bumper) was completely damaged, even though the car was still drivable. I am a first time driver and I think something is not right here. No one is giving me straight answers and the level of incompetency is just way too much at this point. When I call ABSA Idirect they always say they are contacting the assessor and the panel beater to find out what is going on. The assessor and panel beater always tells me to call Mazda and follow up on the parts. I called Mazda and they told me that the order was placed without stating that the parts need to be prioritized or is a matter of urgency, and provided that there are other orders placed by other people hence, the delay.

ABSA Idirect is not helpful at all, the panel beater is in Limpopo and I'm in Gauteng I asked them long time ago to take it, but they don't want to. This is soo frustrating and I have been paying my monthly instalments and the insurance premiums.