1 reviews | Active since Oct 2021
From top insurance company to the WORST
Been with this insurance company since 2007. Had one claim in 2010 and the service was brilliant. However , underwent a horrific period with a house breaking and more than one car situations and the went over and above there means to NOT assist. In fact the discarded the POPI act to try and justify non payment , it's sad indeed to think your insurance company is there to soften the blow of the violations agains a loyal client but they have a total disregard for your private policies and will rather incorporate ******* practices (IE Disregard the popi act) to ensure no assistance if anything should go wrong with a policy holder. They disregarded my rights and did not feel the need to assist me even though I am disabled and made sure that I had a mental breakdown. As all claims was not attended to in a positive manner for a client and that they spend months speaking to anyone else that me the policy holder who tried my best to pay my insurance even though there was no income during lockdown and they didn't review my policy to try and assist during lockdown they went ahead and cancel my insurance and the reason for this was given as 1 outside party said so. They refused to make the voice recordings available to me by merely stating that the recordings take time , so please don't be fooled about that ******* when you call about ' some if our agents may be working under supervision and all recordings will be made available upon request' that's just all lies. They became the worst company ever and this is not right, apart from loosing alot of positions they couldn't make the situation a bit easier to deal with. Never thought Absa will become like this.
1. House breaking. Forensics and police investigation done. Claim submission including police reports ,claim was : Home
R76 000 as per Insurance company THEN
R60 000 then
Cancelled then ombudsman
Then the final amount R12 000 never paid.
Car to be paid out but was lucky found by the insurance company but not returned.
Rental car taken back after 2 days without informing me.
Received a invoice from AVIS to replace the key that was with me I couldn't give it to them as they fetched the car with no notification. All personal belongings in the car taken by avis including clothes bed linen wallet new mobile phone still sealed in its box. Nothing returned.
No inspection done when they collected the rental and listed on the invoice , appart from the key they want me to pay for , is a uncleaned car , fuel and tyres? Absa I direct is terrible. And what was even worse than the experience was Absa shouting and swearing at me over the phone calling from a mobile number, and no one will believe that however my phone was on speaker phone and I was sitting in a Absa branch with the branch manager in his office and he had to intervene to end the language used by them.
1. House breaking. Forensics and police investigation done. Claim submission including police reports ,claim was : Home
R76 000 as per Insurance company THEN
R60 000 then
Cancelled then ombudsman
Then the final amount R12 000 never paid.
Car to be paid out but was lucky found by the insurance company but not returned.
Rental car taken back after 2 days without informing me.
Received a invoice from AVIS to replace the key that was with me I couldn't give it to them as they fetched the car with no notification. All personal belongings in the car taken by avis including clothes bed linen wallet new mobile phone still sealed in its box. Nothing returned.
No inspection done when they collected the rental and listed on the invoice , appart from the key they want me to pay for , is a uncleaned car , fuel and tyres? Absa I direct is terrible. And what was even worse than the experience was Absa shouting and swearing at me over the phone calling from a mobile number, and no one will believe that however my phone was on speaker phone and I was sitting in a Absa branch with the branch manager in his office and he had to intervene to end the language used by them.