RS
Riaan S

1 reviews | Active since Nov 2013

20 Sept 2024, 09:56

Friendly and Professional Service

As usual, I again received very professional and friendly service from ABSA iDirect today. Special thank you to Alinah Gumede who assisted me today with a change on my policy, and following up on a query I had. I know these agents work under a lot of pressure, listen to customer complaints and issues all day long, but still manage to treat them with respect, remain friendly and professional.

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply20 Sept 2024, 10:10
Official
Dear Riaan


It is pleasing to receive complimentary remarks about the staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.

 

Regards
  
Dillon Doorsamy
Customer Experience Administrator
Absa Insurance