Formal complaint Absa Home Insurance

Absa’s home insurance management is operating like a government department with no accountability. After logging my claim in early May 2026 following severe storms in Mossel Bay, I’ve been met with complete silence. Despite constant calls, emails, follow-ups and growing frustration, the only responses I get are out-of-office replies or a response “our assessors are not available” .

Feedback, when it does come via email, is that assessors have no time or appointments have been cancelled. After numerous requests for call-backs, alternative assessors, or independent building contractors to step in, there has been zero progress. There is no sense of urgency.

A second, more severe storm has since hit my property, causing additional damage that has been reported and documented. Yet, after many calls and emails, I still haven’t received a single phone call or meaningful update. The service is poor and unacceptable, and the lack of urgency is appalling.

I am at my wits’ end. Out of desperation I arranged for another contractor to assess the damage myself, which I communicated to Absa. We are now into the second month with still no feedback. The consultant assigned to my case is on leave or sick leave, so the process has come to a complete halt.

I am lost for words. Had I known their service was this bad, I would never have taken a home loan with them.