FOGI CANNOT HANDLE ALL ABSA'S CLIENTS FOR HOMEOWNERS INSURANCE

On Saturday 9h30 10th Jan 2026 I called absa homeowners insurance to get a homeowners assist reference nr and to assign a service provider to me to assist with my over flowing geyser. They assigned Diggicall Fogi plumbing solutions as the service provider. Now I received my reference nr in a sms but I could not get hold of Fogi nor did they bother to contact me to make an appointment. I search the websites on Google nothing comes up for Fogi contact number. Eventually at 4h30 this same day I called Absa again to which they gave me a number for Fogi but even at this nr you can't reach Fogi. Eventually I called absa insurance again at 21h30 gave my reference nr and I said I cannot get hold of Fogi the agent answered me even they cannot get hold of Fogi as that is the only contact nr they have for FOGI. I asked the absa lady ok since you cannot get of fogi can you assign me another service provider she said NO she cannot because FOGI is the only service provider they have on their system. Even if I re register my claim FOGI will still be the only one.

So I ask myself how can absa homeowners insurance only have one service provider for all their clients in the whole of South Africa whom logs insurance claims clearly the issue is not at FOGI but at ABSA. Come on absa you can do better.

Either get another service provider who can service all your clients within the stipulated turn around time. ore service provider on board