Fly the Absa Insurance flag high Mathabo

I had a cashback due to me which is after 3 years of not claiming with my insurer. This was due around August this year and I started calling in to enquire about it because I had not claimed in the past 3 years. I got thrown from pillar to post by the consultants that were assisting and some didn't even sound like they knew what was going on with it. Last consultant I spoke to promised that the payment would be paid into my account by end of October and this is now from August. I started calling again in November and their lines were always busy,called again today and spoke to Mathabo. She listened, didn't rush me,was empathetic,friendly and really professional. Instead of not pretending she knew what was going, she politely asked me to hold the line while she spoke to her accounts department. I obliged, lo and behold she came back to give me feedback as to why the money wasn't paid(it was never authorised) and when(within 48 hours)I should expect it and how I should also expect it(2 payments). I still haven't received the money yet but felt that Absa needs more honest and professional consultants of her calibre. Well done Mathabo and keep flying the Absa flag high!!! ***