LN
Lorraine N
1 reviews | Active since Sept 2016
15 Apr 2024, 16:02
Fed up with iDirect insurance
I am sick and tired of this matter. My vehicle was involved in an accident on the 5th of March 2024 and send to a non approved Chery panel beater. I then made enquiries with Chery who advised Renew It Sandton is not an approved panelbeater. Car was moved after a month of being there already stripped and I was advised parts had arrived. I am still getting SMSs that they are now stripping the car again and ABSA is not saying anything to me despite promising to update me. They are basically ignoring my calls, and emails. All I want is my vehicle back in it condition it was in, on the day of the accident. Claim ***
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Replies (2)LN
Lorraine N's updateReviewer Update
16 Apr 2024, 13:13There is really nothing to investigate. Absa failed to take due diligence from the beginning of the claim, sent my vehicle to a non approved panel beater. The assessor said parts had been ordered and will be moved to Rivonia which was a lie. The claim is commencing now and parts had to be ordered by the Rivonia branch. It's sad how no one wants to take accountability when they are wrong.
LN
Lorraine N's update16 Apr 2024, 13:13
Reviewer Update
There is really nothing to investigate. Absa failed to take due diligence from the beginning of the claim, sent my vehicle to a non approved panel beater. The assessor said parts had been ordered and will be moved to Rivonia which was a lie. The claim is commencing now and parts had to be ordered by the Rivonia branch. It's sad how no one wants to take accountability when they are wrong.
Absa Insurance Company Limited's replyOfficial
16 Apr 2024, 15:21Dear Lorraine
We will provide you with an update once received.
We will provide you with an update once received.
Absa Insurance Company Limited's reply16 Apr 2024, 15:21
Official
Dear Lorraine
We will provide you with an update once received.
We will provide you with an update once received.