Faulty geyser *** service

I have ABSA insurance for my bonded house with them, on Sunday my geyser stopped working they sent plumber and found the element was faulty. I sent someone to open the house and they “fixed” it. I got home and still not heating the water. Contractor that went out didnt send someone out to go check on their work that wasnt done correct. I also had to pay excess to get the work done, now it is eater weekend and ABSA has still not sorted it out and Im left without hot water. Bad bad service I will be moving my home owners insurance to another company that cares about their clients. I will get my own contractor to fix. They want us to pay our premium just so they can provide bad service.