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Nicole N
1 reviews | Active since May 2020
30 Nov 2024, 10:55
Fast Money Poor service
I have been trying to cancel my policy for a month now - No response or call back. Everytime I call I spend over 30mins at a time holding on a call.
My policy should not go off this month!!!! As I have tried multiple times to call and have this cancelled. If someone is no longer working how do you expect them to pay for an installment?
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Absa Insurance Company Limited's replyOfficial
02 Dec 2024, 09:01Dear Nicole Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. Regards Pravesh Bejay Customer Value Management
Absa Insurance Company Limited's reply02 Dec 2024, 09:01
Official
Dear Nicole Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. Regards Pravesh Bejay Customer Value Management