False and Empty Promises!

I logged a claim with Absa for building insurance on the 17th December 2020 which was approved but to date only half the job has been completed and the other half has been left unattended. I have spent a small fortune on phone calls to them on a daily basis to get answers because they never call me with information or updates and I get told that are coming next week or contact Digicall. When I call Digicall they tell me they are waiting for approval from Absa. My case handler is Joseph Chokoe but is hardly ever available and when he is, he makes false and empty promises. When I ask to speak to his manager Nathan, he is always busy on a call and he gets sent emails to call me back but I have never received a call form him. All I need is for my kitchen cupboards to be installed which they tore down in December due to water damage from a leaking pipe. My groceries have been on my dining room table since then and my kitchen is an empty shell!