Failure to prove statement of proof

Here is a polished and professional version:

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Good day,

I am writing to express my deep disappointment with the manner in which Absa Home Loans is handling my query. I have received multiple calls from different home loan consultants informing me that my account is in error. This home loan is a joint account under my ID number *** 085 and my spouse’s ID number *** 089.

Whenever I request a statement indicating which month was allegedly not paid, my query is repeatedly referred to various departments. This has been ongoing since July 2025, and despite following up every month and asking for an updated statement as proof, I have still not received any documentation.

Kindly address this matter urgently and provide me with the required statement without further delays. I can be contacted at ***.

Thank you.