Failure to deduct monthly premium

Absa I direct did not debit the monthly premium for January instead they sent out two renewal notices with R600 difference from what I’ve been paying. I have been calling their call center to no avail. I rep**** to their email where they apologised for the late renewal notice and advised that my premiums would remain unchanged, the response I received was another notice with a further increase on my premiums. As it stands I have not paid for January and they will be the first to tell me that I am not covered should anything happen.

I have tried calling on numerous occasions , and I waited on the call for a full hour of not more and still get not assistance as they drop the call on you. Judging from reviews below, Absa does not know what they’re doing. I expect this is to be resolved ASAP failing which I am escalating this issue to Short term ombudsman.