Failed to deliver service

On the 5th November 2017. I lodged a claim for house flooding due to burst pipe. Before end of December I receive a call from Absa IDIRECT service provider who was supposed to arrange the cleaning of my lounge suite and curtains,to date it has not been done . I've made several calls and sent emails to Absa person in charge of the claim copying that particular service provider,with no luck . Last Monday ,5th February was marking 3 months. ********** 573