😢

I'm highly disappointed in absa idirect insurance, I. Went to absa branch on Friday 28/06/2024 and requested to call idirect. I did call idirect and told the agent on the phone that I want to cancel my car insurance the agent said they will give me a call within 72 hours but I did not receive any call. After 7 days I went to the branch to call again I've been transferred from one department to another. I spoke with 5 different agents from absa each transferring me to another department. I haven't canceled my insurance even now because of the transferring I've experienced today