Extremely rude lady at client sevices with NO interpersonal s****s to deal with customers

<p>I have contacted Idirect to find out what is happening with my claim, since I want to make sure that they claim the repairs from the insurance company of the the person that caused the accident. This woman, unfortunately I didn't get her name but the call was made on the 22/9/16 at 15.57 told me 3 times that she doesn't understand what I'm asking her. I had to explain it to her VERY slowly and then she started screaming at me. I said to her all I want to know is will the legal dept be able to claim the money back form his insurance company otherwise I will contact them to find out what is going on from their side. She started shouting at me and told me that I must let them to their work and was EXTREMELY rude from the start. This is very dissapointing since I really received a good service from the assessor and person that contact me yesterday to get information wrt the accident. The lady I spoke to have a scoking attitude and behaviour just give the company a bad name. It is traumatic enought to go through everything, you do not need someone to treat you like this. She doesn't even know me and doesn't have the right to speak and scream at me like this. This is unprofessional to say the least and I'm so dissapoitning in you client services! I hope you will take the effort to go and listen to this recording, since this was the first thing she told me that his is recorded. You need to send her on interpersonal s**** training or remove her from your call centre if this is how she treat your clients, This is shocking and discusting and I can't honestly not believe that you have staff on a call centre witht his attitude.</p>