Extremely Poor Service totally

Vehicle Not repaired Serious Warning to Consumers

I am sharing my experience to warn others about the level of service I have received from ABSA Vehicle Insurance and Bro Link Broker.

It has now been close to three months since I lodged my vehicle accident claim, and my vehicle is STILL not properly repaired. What makes this situation worse is that the vehicle was returned to me in a condition that is not only incomplete but potentially unsafe to drive.

The following serious issues remain unresolved:

Cracked windscreen Faulty dashboard warning light Front camera damage warning still active Vehicle cannot accelerate beyond 50 km/h (major loss of power) Only one tyre replaced despite both being damaged Persistent knocking sound from the engine when the car is turned off

These are not minor issues — they point to a failure to properly inspect and repair the vehicle.

I have raised these concerns multiple times, yet:

There has been no proper physical inspection as promised The insurer and broker have failed to provide feedback or reports There have been continuous delays with no resolution I have been left with financial strain and safety risks

At this point, I feel completely disregarded as a client. The lack of urgency, accountability, and professionalism is deeply concerning.

I strongly urge anyone considering ABSA Vehicle Insurance or Bro Link Broker to think carefully. My experience shows how difficult it can be to get proper support when you actually need it most.

I am currently escalating this matter further due to the seriousness of the situation.

Consumers deserve better service, transparency, and—most importantly—safety.