MT
Michael T
1 reviews | Active since Nov 2012
01 Aug 2025, 20:20
EXTREMELY POOR SERVICE B
Sent numerous emailed to absa to have our policy updated, not a single reply from any one at this company.
Helpful (0)
Replies (5)0
Replies (5)
Absa Insurance Company Limited's replyOfficial
04 Aug 2025, 09:12Dear Janine, Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apologies. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***4. RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa Insurance Company Limited's reply04 Aug 2025, 09:12
Official
Dear Janine, Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apologies. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***4. RegardsGodfrey NdouCustomer Value Management
Best regards,
MT
Michael T's updateReviewer Update
04 Aug 2025, 09:19Hi Godfrey.
You can contact my wife on ***: ***
You can contact my wife on ***: ***
MT
Michael T's update04 Aug 2025, 09:19
Reviewer Update
Hi Godfrey.
You can contact my wife on ***: ***
You can contact my wife on ***: ***
Absa Insurance Company Limited's replyOfficial
04 Aug 2025, 09:23Dear Janine, Case reference number C-***4
We do acknowledge your complaint and apologise for any inconvenience caused.
We realised that the email that you used to contact us is different from the one we have on our system, Kindly provide us with the email you would like us to use to communicate with you. RegardsGodfrey NdouAbsa Bank Group Customer Care
We do acknowledge your complaint and apologise for any inconvenience caused.
We realised that the email that you used to contact us is different from the one we have on our system, Kindly provide us with the email you would like us to use to communicate with you. RegardsGodfrey NdouAbsa Bank Group Customer Care
Best regards,
Absa Insurance Company Limited's reply04 Aug 2025, 09:23
Official
Dear Janine, Case reference number C-***4
We do acknowledge your complaint and apologise for any inconvenience caused.
We realised that the email that you used to contact us is different from the one we have on our system, Kindly provide us with the email you would like us to use to communicate with you. RegardsGodfrey NdouAbsa Bank Group Customer Care
We do acknowledge your complaint and apologise for any inconvenience caused.
We realised that the email that you used to contact us is different from the one we have on our system, Kindly provide us with the email you would like us to use to communicate with you. RegardsGodfrey NdouAbsa Bank Group Customer Care
Best regards,
MT
Michael T's updateReviewer Update
04 Aug 2025, 09:25 ***: ***
MT
Michael T's update04 Aug 2025, 09:25
Reviewer Update
***: ***
Absa Insurance Company Limited's replyOfficial
04 Aug 2025, 10:10Dear Janine, Thank you.
RegardsGodfrey NdouAbsa Bank Group Customer Care
RegardsGodfrey NdouAbsa Bank Group Customer Care
Best regards,
Absa Insurance Company Limited's reply04 Aug 2025, 10:10
Official
Dear Janine, Thank you.
RegardsGodfrey NdouAbsa Bank Group Customer Care
RegardsGodfrey NdouAbsa Bank Group Customer Care
Best regards,