Extremely poor service

I lodged a claim on the 18 December 2024, but I have to dig for a response from Palesa or any feedback, she request for documents and you receive a reference but no response for finalization, and request for same documents?

I have completed the cash settlement letter on the 23/24 December 2024, but still no payment.

This is worrying as they omit things on purpose, my access was overstated on purpose, fortunately, I was able to notice and enquire, and still no settlement on my end.

I bank with ABSA and this type of service is *********.