EXTREMELY HORRIBLE SERVICE FROM ABSA/ABSA IDRECT/INNOVATION GROUP

My name is Thuli Ntombela

I have a car insurance and the scratch and dent insurance with Absa idirect.

On Friday, I called their call-centre more than 9 times trying to log a claim.

I got assisted by Godfrey who after verifying me put me on hold and my call then went to someone else who had no idea who I was and why I was calling. Then the person pretended to be not hearing me and eventually dropped my call.

From their it was down the drain. I could not even send a complaint cause as a customer you cannot even send your disatisfaction because even your horrible experience must be logged by the very same people who were unable to assist you. Like really where have you heard such.

Then the managers of the very same people on the call centre were not available to take my call.

I eventually called their partners which is Innovation group managing whatever they are managing if they are managing at all. Cause wow what a disaster they are.

Then I was on the call with their machine from 15:45 up to 5pm with no answer from anyone.

Even their own review doesn't tell them about unanswered calls, dropped calls, incomplete calls logged. What kind of a call centre is this. Even today I have not logged a call for my claim.

Not that this is the first time I am calling with a claim that takes 10 days and 10 attempts to be logged. I am ****ed off because even their social media presence is nonsensical. Absa does not respect customers. If it did, it would have answered my tweet on Friday.

Their system is ****. I have not missed even a single premium on my insurance. It doesn't take 10 attempts on my account to debit the premium by Absa but I as a customer it must take 20 attempts for me to be able to log a claim. My car is still scratched and dented. But I have insurance.

****ed off

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