Extremely Frustrating Experience with ABSA Car Insurance

I recently cancelled my car insurance policy with ABSA, and the entire experience has been incredibly frustrating and disappointing. When I cancelled my policy on the 19th, I was explicitly advised that there would be no further deductions. However, despite this assurance, a deduction was still made. When I queried it, I was told that the charge was for the period from 1 May to 20 May on a prorated basis. This explanation does not make sense, as insurance premiums are paid in advance. My policy originally started on the 20th of the month, and I cancelled on the 19th—so there should not have been any additional charges. To make matters worse, I am now receiving repeated messages stating that my payment has not been received, even though:

I have already cancelled the policy, and A debit was in fact processed from my account

This lack of coordination, misleading information, and ongoing messaging is unacceptable. It has caused unnecessary stress and reflects poor customer service and internal communication. Overall, this experience has been extremely frustrating, and I would not recommend this service based on how my cancellation was handled.