Extremely Disappointing

I am writing to formally lodge a complaint regarding the poor service I have received from ABSA iDirect.

Over the past several days, I have called your contact centre on three separate occasions to request an updated policy schedule reflecting the correct monthly premium after all applicable discounts have been app****. Each time, I was informed that an email would be sent to the relevant department and that I would receive the updated policy schedule shortly. Despite these assurances, I have yet to receive the document.

In addition to this, the time it takes to reach an agent is excessively long, which has added to my frustration. I was once again promised yesterday afternoon (and at the latest by this morning) that the policy schedule would be sent, but as of now, I have still not received any communication from ABSA iDirect.

Given the repeated delays and lack of follow-up, I have lost confidence in your service and therefore wish to cancel my insurance policy. I simply request that the policy be cancelled and written confirmation thereof be sent to me.

Please also confirm in writing that no further debit orders will be processed from my account, as I no longer authorise ABSA iDirect to debit my account.