Extremely Disappointed with Absa iDirect Car Insurance

I first contacted Absa on 22 April 2025 regarding a R2500 courtesy car deposit policy that was never communicated upfront. Despite multiple emails to representatives including Tintswalo Mabasa, Maggie Mantloa, actionline@absa and claimsdirect@absa email addresses my concerns were ignored until a follow-up on 24 April, after which I was told the matter had been "escalated." As of today, 12 May, there has been zero resolution or proper engagement. Actionline@absa email address is supposed to be an email address where a client can express their dissatisfaction of a service but even that is unresponsive! Out of frustration, I proceeded with the claim myself. Absa then referred me to a third party, Risk Solutions, who have proven equally ***********. They now insist I speak to Absa again, creating a pointless loop of poor communication and accountability. It’s clear that neither Absa nor their appointed service providers are taking responsibility. I no longer feel supported or valued as a client of over 10 years. Sadly, I am now left with no option but to consider moving to another insurer. Absa’s service has seriously declined and this experience has been distasteful, disappointing and unacceptable. All of this is despite the increased excess amount that was never communicated throughout the years.