EXTREMELY BAD SERVICE - ABSA IDIRECT

I HAVE AN INSURANCE POLICY WITH ABSA IDIRECT. SINCE APRIL 2022 I HAVE BEEN TRYING TO UPDATE MY PERSONAL DETAILS WITH THEM. TO DATE, THIS HAS NOT BEEN DONE. THEY HAVE MY NAME AND SURNAME EXACTLY THE SAME??? WHY?????

I HAVE PHONED THEM, EMAILED THEM OVER A DOZEN TIMES, BUT THEY STILL CANNOT GET IT RIGHT. THIS IS TOTAL INCOMPETENCE ON THEIR BEHALF AND I'VE REACHED THE END OF MY TETHER.

IF I COULD GIVE A LOWER RATING FOR ABSA IDIRECT, I WOULD. WHAT DOES ONE DO TO RECTIFY THIS SITUATION? ABSA IDIRECT, IS THERE ANYONE WITHIN YOUR ORGANISATION WHO IS COMPETENT ENOUGH TO PROCESS THE SIMPE TASK OF UPDATING PERSONAL INFORMATION? ACTUALLY, THE ANSWER IS NO!!!?????

YOUR CUSTOMER SERVICE IS APPALLING. I HAVE ALSO REQUESTED A NEW POLICY DOCUMENT REFLECTING THE CORRECT INFORMATION, TO NO AVAIL. I KEEP GETTING SMS'S FROM THEM BUT WHEN I TRY TO CALL THEM, THE CALL CUTS OUT BEFORE IT EVEN RINGS??? GO FIGURE???????????????