TL
TREVOR L
1 reviews | Active since Jun 2018
06 May 2020, 08:39
EXCEPTIONAL SERVICE- WOW:( !!!
I REGISTERED A GEYSER/ELEMENT COMPLAINT/ENQUIRY WITH ABSA HOC CLAIMS ON THE 28TH APRIL 2020[REF***6] & WROTE TO THEM AGAIN ON 30TH REQUESTING FEEDBACK AND ONLY RECEIVED NOTIFICATION ON THE 2ND OF MAY 2020 INFORMING ME THAT MY CLAIM HAS BEEN REGISTERED[#***]. I REQUESTED FEEDBACK A G A I N ON THE 6TH[REF C-***7],BUT NOTHING. WHEN YOU CONTACT THEIR CALL CENTRE, YOU ARE REFERRED TO THEIR EMAIL & THIS IS WHERE WE GET THIS NONSENSE.
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Absa Insurance Company Limited's replyOfficial
15 May 2020, 08:53Dear TREVOR LION Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa Insurance Company Limited's reply15 May 2020, 08:53
Official
Dear TREVOR LION Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care