TM
Tumi M

1 reviews | Active since Jun 2018

06 Aug 2025, 12:01

Exceptional service

I would like to extend my deepest gratitude and appreciation for the exceptional service I received from Schalk Hopkins during a very traumatic period for my family and me.

Following a hijacking incident in which my brother was also involved, Schalk Hopkins handled the claim with empathy, professionalism, and urgency. The process was managed swiftly and seamlessly, easing a great deal of stress during a difficult time.

It is rare to encounter someone who not only performs their duties with such efficiency but also shows genuine compassion and care. Schalk Hopkins truly went above and beyond, and for that, I am incredibly thankful.

Your efficiency made a world of difference, and I believe you are a true asset to your team.

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply06 Aug 2025, 14:28
Official
Dear Tumi


 It is pleasing to receive complimentary remarks about the staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.

 

Regards
  
 Dillon Doorsamy
 Customer Experience Administrator
 Absa Insurance