EP
Elias P
1 reviews | Active since Dec 2019
30 Apr 2024, 20:55
Exceptional Premium Reduction from Absa Idirect
After many months of hesitating, I eventually plugged courage to complain to Absa Idirect Insurance about their premium for my portfolio. I humbled to be assisted by Judith Mbanjwa who listened to my complaint and she immediately offered to reassess my insurance premium and the circumstances around it. In the end I received a substantial premium reduction and received a bonus of one month free premium. I thank my instincts for the decision to call Absa Idirect Insurance and clarify my situation. Now I happy to continue being loyal customer again. Thank Judith and Absa Idirect Insurance for being considerate.
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Replies (1)Absa Insurance Company Limited's replyOfficial
02 May 2024, 10:27Dear Elias
It is indeed pleasing to receive complimentary remarks about our staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. RegardsVanessa Crowe
Group Customer Care
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about our staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. RegardsVanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa Insurance Company Limited's reply02 May 2024, 10:27
Official
Dear Elias
It is indeed pleasing to receive complimentary remarks about our staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. RegardsVanessa Crowe
Group Customer Care
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about our staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. RegardsVanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
