EP
Elias P

1 reviews | Active since Dec 2019

30 Apr 2024, 20:55

Exceptional Premium Reduction from Absa Idirect

After many months of hesitating, I eventually plugged courage to complain to Absa Idirect Insurance about their premium for my portfolio. I humbled to be assisted by Judith Mbanjwa who listened to my complaint and she immediately offered to reassess my insurance premium and the circumstances around it. In the end I received a substantial premium reduction and received a bonus of one month free premium. I thank my instincts for the decision to call Absa Idirect Insurance and clarify my situation. Now I happy to continue being loyal customer again. Thank Judith and Absa Idirect Insurance for being considerate.

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply02 May 2024, 10:27
Official
Dear   Elias
 It is indeed pleasing to receive complimentary remarks about our staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. RegardsVanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,