Exceptional customer service

Yesterday I was contacted by Lucia Mbanjwa who assisted me with reviewing my car insurance. I have received a top-notch service, her product knowledge is expectational, she is friendly and competent. My sincere gratitude goes out to Kabelo Monaheng, her line manager, who facilitated my request for a callback and understood my reasons for quitting iDirect, I don't regret reaching out to you KB . Well done team!!!!! and yes I am happy with my review.