Excellent service ve Jonese Jonkers

I recently called in to enquire why my premium went up for my Absa Idirect cover, i was unhappy about the lack of communication and was calling in to cancel my policy and take up with another service provider, When i called in Jonese Jonkers from the call center picked up that my address was not updated when i moved house and that my post was still being delivered to an old address. I am hoping that it is now corrected. But besides that i was also informed by her that i have other benefits that i was not aware off she explained them to me in such an informative way and even sent me a copy of this benefits and my policy updated document via email. At this point i wasnt sold yet i still had a doubt about the poor communication. I never saw a need to have extra services because i always had a brother i could call if ever I got stuck, Sadly recently my brother had past on, the day of his funeral i had mistakenly locked my car keys in my boot, i pulled out my phone and searched his number to call him for help when it hit me hes gone and no longer there. At this point i remembered what Jonese had told me about this services of Absa i have with my policy i called in and in a few hours i had a person come out and help me unlock my vehicle. I guess now i have to become more dependent on these services. Thanks to Jonese Jonker that took the time to give me value added information that made me want to stay with Absa. Well done to her. Keep up the good work. U have made my life more easier now. Thank u. From Racheal Naidoo happy policy holder. Id ***. Contact ***.