GF
Gerrie F

1 reviews | Active since Mar 2010

08 Aug 2025, 08:53

Excellent service received from Cebifile

I recently reached out to ABSA to cancel my insurance policy due to personal reasons, rather than any dissatisfaction with the service provided. During the call, I was assisted by Cebifile Fithole, who offered friendly and professional support in an effort to retain me as a client. Despite my decision to move on, Cebifile understood my circumstances and maintained a positive demeanour throughout the cancellation process. I would like to express my appreciation for the service I have received from ABSA over the years.

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply08 Aug 2025, 10:47
Official
Dear Gerrie


 It is pleasing to receive complimentary remarks about the staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.

 

Regards
  
 Dillon Doorsamy
 Customer Experience Administrator
 Absa Insurance