NN
Nonhlanhla N

1 reviews | Active since Feb 2020

05 Nov 2021, 19:54

Excellent service

I canceled my car insurance and joined ABSA I direct. My contract was activate from 1 March 2021 and my first payment was due on 15 March 2021. I was involved in a car accident on 5 March 2021. I couldn't believe when my claim was approved. The damage was about R72 000 and had to pay excess fee of R7000 as stated in the contract. The car was taken to the repairer and was repaired perfectly. It took about 2 months for it to be repaired. The service from the insurer and the panelbeater was excellent. Good communication and updates almost every day. Nothing was ****** from my vehicle. With this said, I would like to thank them. Keep up the good work

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply08 Nov 2021, 10:32
Official
Dear Client
  
  It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
  
  Kind regards
 Nthabiseng Sibande
 Customer Value Management
  Absa Bank Ltd