MB
Maureen-Ann Botha

1 reviews | Active since Dec 2020

10 Dec 2020, 10:22

Excellent Service

I called Absa Idirect to review my short term insurance 02 December 2020 and was highly impressed as we got cut off /or I could not connect and just thought well to much effort to call back …but to my amazement Delano called back arranged for me to speak to a consultant. This was excellent service and this is how your customers should be treated not like numbers.

I really felt so emotional because I worked for Absa loved my customer they came first, and as a client I have had terrible experiences at your Springs Mall branch with some staff that are just so unfriendly, Rude and just not wanting to really help you.

Well done Delano you are one of a kind, an assist to ABSA you made me happy beyond your duties.

Kind regards and blessed festive season.

0
Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply10 Dec 2020, 12:24
Official
Dear   Maureen-Ann Botha 
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.  Regards 
Daphne Le Grange