Excellent Call Centre Agent.

I have had mixed experiences with ABSA iDirect insurance ultimately the insurance provider it self did not live up to my expectations and I cancelled the insurance after 2 months. I was told a telematics device would need to be installed but no one ever contacted me, despite me following up via email and app support channels.

A Thobisile Sithole helped multiple times when nobody else did. I hope ABSA can find more gems like her, as they may be able to get this service back on track. I was put through to her via the call centre allocation system multiple times so I am not sure if she is carrying other agents or is the only one that can is getting things done.