MR
Mollly R
1 reviews | Active since Oct 2016
05 Aug 2023, 12:18
****ers
Guys don’t insure your house with Absa insurance. I have been paying house insurance for the past 8 years.Now when i claim cos my bath tub is liking they are telling me stories. Do not insure your house with Absa you will regret. I once reported a gyser burst they did not show up now my bath tub is liking they are telling me the bath was not installed properly. SAY NO TO ABSA HOUSE INSURANCE. ****mers
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Replies (2)0
Replies (2)
Absa Insurance Company Limited's replyOfficial
07 Aug 2023, 10:29Dear Mollly Ramela Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***1 Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply07 Aug 2023, 10:29
Official
Dear Mollly Ramela Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***1 Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's replyOfficial
11 Aug 2023, 11:05Dear Mollly Ramela
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***1.
The matter was referred to our Insurance department for investigation and feedback.
The bank is unable to trace any active building insurance under your name.
Kindly provide our office with your active policy number or bond account number by close of business 11 August 2023, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***1.
The matter was referred to our Insurance department for investigation and feedback.
The bank is unable to trace any active building insurance under your name.
Kindly provide our office with your active policy number or bond account number by close of business 11 August 2023, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Absa Insurance Company Limited's reply11 Aug 2023, 11:05
Official
Dear Mollly Ramela
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***1.
The matter was referred to our Insurance department for investigation and feedback.
The bank is unable to trace any active building insurance under your name.
Kindly provide our office with your active policy number or bond account number by close of business 11 August 2023, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***1.
The matter was referred to our Insurance department for investigation and feedback.
The bank is unable to trace any active building insurance under your name.
Kindly provide our office with your active policy number or bond account number by close of business 11 August 2023, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL