Empty promises with bad customer service

I submitted a claim in December to absa home insurance. They have sent countless assessors to my property and have never given me any feedback on my claim.

I have called and spoken to several consultants who gave me empty promises of when I shall hear feedback.

When trying to escalate my problems, I was always told that there is no management team currently available as they are on leave.

I wrote a review on Hellopeter and again the consultants called me with nothing but empty promises.

We are halfway through the year and guess what, there’s still no verdict on my claim, it’s as if they are praying I forget about it.

Worst customer service I’ve ever experienced