EMERGENCY - no one can assist at Absa I direct

Yesterday my ceiling collapsed.. There are live wires everywhere. The policy states 24hrs for building insurance.. We tried calling yesterday (sunday) an automated response says the claims department works monday to frday. Starting at 8am.i have been calling since 8am..being transferred from one agent to the next.. I need to speak to someone immediately to register this claim and get an assessor to come through.we cannot stay in the house due to rubble and live wires. I have a pregnant wife who is exposed to this and we cannot even speak to an agent..this has become a health hazard. I have insurance that i cannot get ahold off!!! If someone doesnt call me immediately. I will take this to the ombudsman. Call me! *** Julian