MN
Mannie N
1 reviews | Active since Jun 2023
16 Sept 2024, 15:01
***
Claim *** I'm paying insurance on my home since 1991. Now that I have a claim due to torrential rain Absa Bank refuse to honour my claim. First reason they gave : Payment was in arrears 2. Secondary reason now they give is workmanship which is not covered in the policy 3. They seeking every excuse not to honour this claim & for a major cooperation they don't even give me a call all they do is communicate via email through a consultant. 4. Is this the kind of service Absa Bank renders to ur client's. 5. From inception of my claim all I heard is what they can't do and this is their conclusion not even a manager as dealt with this complaint. Demand urgently a call from the power that be at Absa Bank
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Replies (2)MN
Mannie N's updateReviewer Update
16 Sept 2024, 16:29Mr Sibande sorry u only doing ur job as a trained consultant but not putting urself in my shoes.
If u did by now I would have received a call from u so ur service's r very poor I demand a call from senior management who can provide this excellent & exceptional service which Absa Bank speaks about and give me directions to my claim.
This is pathetic & disgusting services from a co-operate bank.
SHAME ON ABSA IF THIS IS HOW U TREAT UR CLIENT'S .
ALL I'M ASKING IS MY CLAIM TO BE HONOURED AND STOP BEATING AROUND THE BUSH WITH UR LAME PETTY EXCUSE.
If u did by now I would have received a call from u so ur service's r very poor I demand a call from senior management who can provide this excellent & exceptional service which Absa Bank speaks about and give me directions to my claim.
This is pathetic & disgusting services from a co-operate bank.
SHAME ON ABSA IF THIS IS HOW U TREAT UR CLIENT'S .
ALL I'M ASKING IS MY CLAIM TO BE HONOURED AND STOP BEATING AROUND THE BUSH WITH UR LAME PETTY EXCUSE.
MN
Mannie N's update16 Sept 2024, 16:29
Reviewer Update
Mr Sibande sorry u only doing ur job as a trained consultant but not putting urself in my shoes.
If u did by now I would have received a call from u so ur service's r very poor I demand a call from senior management who can provide this excellent & exceptional service which Absa Bank speaks about and give me directions to my claim.
This is pathetic & disgusting services from a co-operate bank.
SHAME ON ABSA IF THIS IS HOW U TREAT UR CLIENT'S .
ALL I'M ASKING IS MY CLAIM TO BE HONOURED AND STOP BEATING AROUND THE BUSH WITH UR LAME PETTY EXCUSE.
If u did by now I would have received a call from u so ur service's r very poor I demand a call from senior management who can provide this excellent & exceptional service which Absa Bank speaks about and give me directions to my claim.
This is pathetic & disgusting services from a co-operate bank.
SHAME ON ABSA IF THIS IS HOW U TREAT UR CLIENT'S .
ALL I'M ASKING IS MY CLAIM TO BE HONOURED AND STOP BEATING AROUND THE BUSH WITH UR LAME PETTY EXCUSE.
Absa Insurance Company Limited's replyOfficial
17 Sept 2024, 09:57Dear Mannie
I will engage the team and get back to you.
I will engage the team and get back to you.
Absa Insurance Company Limited's reply17 Sept 2024, 09:57
Official
Dear Mannie
I will engage the team and get back to you.
I will engage the team and get back to you.