Dreadful Customer Care

In June I was advised my cashback would be disbursed at the end of July. At the end of July I was advised by mid- September as the no-claim anniversary was in the month of July and therefore payout would occur 45 days after the month-end. On 14 October, when following up I was advised there had been an error and the system had rejected payment and was told 10 to 15 days. Now when following up somebody in finance claims they are investigating the possibility of a claim in October. I advised the agent that this is not the case and asked why only now was this "excuse/reason" being noted as a cause for non-payment. I requested the agent that their manager contact me as I wanted this resolved. 24 hours later and nothing but silence from ABSA. I have gone from a person who held off the advances of other insurers for my business to actively looking to get as far away from this incompetence and poor poor treatment as possible, but only after I have received legal council and investigated the lodging of a complaint with the Ombudsman. I am afraid it is NOT the front-line staff destroying ABSA's image - it is the incompetence of management and back-line staff