SS
SGH S

1 reviews | Active since Nov 2021

16 May 2024, 14:17

Don't take an Absa Warranty.

I have a Absa vehicle warranty for 24months. In February, I was informed that the contract was ending in March & I shud renew. I agreed to this. However I was debited for the same vehicle in Feb for both the old & renewed contract. I disputed this since my contract was expiring latter March & it was paid for. The new contract amount shud b debited thereafter. However I am told that this is not the case. I reversed the Feb installment & have been debited for March & April but the warranty is on hold. Not sure if they understand that one cannot b expected to pay twice for 1 vehicle on renewal.

0
Replies (3)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply16 May 2024, 14:57
Official
Dear SGH Suleman Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***0. Kind regards,Group Customer CareRezona Louw
SS
SGH S's update16 May 2024, 16:46
Reviewer Update
Thank u for your prompt response
Absa Insurance Company Limited
Absa Insurance Company Limited's reply17 May 2024, 11:38
Official
Dear SGH Suleman Thank you for your posting. Kind regards,Group Customer CareRezona Louw