Dont Insure with ABSA!!!!!!!

In short. Submitted a claim via phone for gate motor damaged due to power surge. No issues submitting and agent tells me I can use my own service provider, pay, keep the proof to get reimbursed by them less excess. Firstly, I had to follow up few times to find out claim status, then ended up paying for the repairs. Weeks go by, nobody from ABSA contacts me., I phone them just to hear that my claim is not covered for power surges and I can log a complaint with AIS. Did so and still no feedback on that. ABSA, what are you doing!!? I am a private bank client, however means nothing!!!. NO COMMUNICATION!!??? Worst bank ever. Been with you all my life, but I need to change. You are just not interested to deliver ANY service.