Dont get Absa Home insurance

Do not make same mistake in getting Absa home insurance!!

I noted that there was a major leak as my meter was running. I used the Absa app to report the problem immediately- the response from Absa was very quick and I must admit I was very impressed- they immediately dispatched a contracted plumber- the plumber could not locate the leak. He informed me that he would apply to replace the entire pipe. I then asked him about water loss during the waiting period for approval- surely Absa cant expect me to turn off the water to the house ( have a wife, 6 month old and a 2 year old boy)- the Absa contractor very confidently told me not to worry and informed me Absa insurance will cover it- I even made him take a photo of the meter reading. It took the contractor 7 Days to get approval and replace the pipe ( made the contractor take a photo of meter reading on job completion).

I received a R10 000 water bill ( normal bill is R800 a month)- on informing Absa insurance they informed me they won’t cover the water loss. Even after explaining what happened and that I can not be held accountable for the water loss due to their system and contractor lack of urgency to fix the leak- what did the expect me to do for the 7 days??

I’ve been with absa home insurance for almost 10 years, just because it’s convenient to get Absa home insurance with your house bond does not mean its the best. I will be changing my home insurance ASAP. My friend had this exact same situation happened to him at another bank and they covered his entire water bill!!

Get your broker to get your home insurance- at least then you can speak to a person if you have a complaint- not a massive company that treat you like just a number!!