JP
Jealine P
1 reviews | Active since Jun 2015
06 Mar 2025, 10:20
Dont even try to call.
It is such a mission to get through to Absa Idirect. Been waiting for 20 min. Absa must get more consultants or make a plane.
Helpful (0)
Replies (3)0
Replies (3)
Absa Insurance Company Limited's replyOfficial
07 Mar 2025, 06:16 Dear Jealine Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards, Group Customer Care Vanessa Crowe
Best regards,
Absa Insurance Company Limited's reply07 Mar 2025, 06:16
Official
Dear Jealine Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards, Group Customer Care Vanessa Crowe
Best regards,
JP
Jealine P's updateReviewer Update
10 Mar 2025, 10:23 I am holding on now once again for a consultant to answer, maybe bring in an automated "timer" saying you are 10 in the queue approximately 30 min waiting period or something like this. It is really frustrating. I am phoning from a cell phone and it costs a lot of money to hold on just for Absa to send me my policy. Had to hold on for 17:45 for a 2 min call. Truly Frustrating!!!!!!
JP
Jealine P's update10 Mar 2025, 10:23
Reviewer Update
I am holding on now once again for a consultant to answer, maybe bring in an automated "timer" saying you are 10 in the queue approximately 30 min waiting period or something like this. It is really frustrating. I am phoning from a cell phone and it costs a lot of money to hold on just for Absa to send me my policy. Had to hold on for 17:45 for a 2 min call. Truly Frustrating!!!!!!
Absa Insurance Company Limited's replyOfficial
10 Mar 2025, 12:07Dear Jealine Regarding the complaint is C-***5. Your concern has been escalated to Insurance. Kind regards, Group Customer Care Vanessa Crowe
Best regards,
Absa Insurance Company Limited's reply10 Mar 2025, 12:07
Official
Dear Jealine Regarding the complaint is C-***5. Your concern has been escalated to Insurance. Kind regards, Group Customer Care Vanessa Crowe
Best regards,