Don's use ABSA Idrect

Absa iDirect is probably the worst insurance company I have ever dealt with. We submitted a claim for a broken geyser. We have an electrician come and a plumber . We were phoning absa idirect everyday to find out the outcome of the claim, We had not had a response for over 3 weeks...So for 3 weeks we have had no hot water. only to discover that the timer on the geyser is broken, completely different to what the plumber and electrician told us.

If they had just let us know 3 weeks back, we could have saved time and money following up with them!!!!!!!!!!!!!!! Absolutely disgraceful service. DONT USE ABSA IDIRECT.