Doesn't pay out for the most simple claim

Quick to increase and take your premium, just as quick to reject your claims when you really need them. After the heavy rainfall 3 weeks ago, rain was pushed into the ceiling where it collected until the ceiling could not take the weight anymore and collapsed. Once we noticed this we called absa indirect who then sent out an assessor. For the following three weeks we had to call in almost daily to get feedback. Eventually it was escalated to a manager and our claim declined because there was no evidence that the damage was due fi any of the insured events covered by the policy. I repeatedly asked them to point me to the relevant section where it states that damages due to heavy rainfall are not covered which they were not able to do. Please stay away from absa indirect. We have been with them for over 15 years and never really claimed. Now that we need them for a very obvious and simple claim, they refuse to pay. Looking for a new insurance now while escalating the claim to the ombudsman

RE: Fwd: *** [ ref:_00D1r1GluM._5005qTM5Lp:ref ]