SR
Satish R
1 reviews | Active since Nov 2017
18 Dec 2020, 11:20
***** insurance companies
Had an insurance claim one year after storm damage. Absa refused although it was a new claim where water entered my roof in the outbuilding causing damages. According to Absa the cause was poor workmanship after the storm 1 year previously. Although I emailed them photos proving that this was not caused 1 year ago, they refused.I then settled the bond and cancelled my cover with them. I have since heard similar cases. The claim was only for R10000 which is about a years premium and yet they refused. Would not recommend anyone to insure with them
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Replies (1)Absa Insurance Company Limited's replyOfficial
18 Dec 2020, 14:28Dear Satish
Thank you for bringing this matter to our attention. Kindly provide us with your Insurance policy number as it seems the provided Id number is incorrect . This will enable us to to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your Insurance policy number as it seems the provided Id number is incorrect . This will enable us to to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa Insurance Company Limited's reply18 Dec 2020, 14:28
Official
Dear Satish
Thank you for bringing this matter to our attention. Kindly provide us with your Insurance policy number as it seems the provided Id number is incorrect . This will enable us to to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your Insurance policy number as it seems the provided Id number is incorrect . This will enable us to to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
