***** and shody work on the geyser pipes

Late of July 2019, a PVC on the geyser valve started leaking & the over drip tray was overfilling resulting in the water spilling on the ceiling & caused damages in 3 rooms! I lodge a claim with Absa & it was approved! The subcontractor (plumbed) then did a **** repair on the work through shortening & clamping the PVC pipe! I paid the plumber an R500 excess. On the 9 Oct 2019, the same pipe experienced the same problem & the same plumber was instructed with the repairs! Absa & the plumber expects me to pay the R800 excess from damages arising from ***** & substandard work!! Worst part the damage from the 2nd link is worse! The associated claim numbers are *** & ***! I demand ABSA furnish me with the invoices and report of the 1st claim as nothing concrete was done on the 1st claim and waive the excess on the 2nd claim! The worst part, it is standard practice that any workmanship must carry warranty but it seems to ABSA & their contract, there is no warranty on the repairs.