DO NOT USE ABSA - ABSOLUTELY SHOCKING CUSTOMER SERVICE!

Had to open a claim after the insane hail storm 2 weeks ago. I opened it on the Wed morning after not getting through on the Tuesday after the storm. Our house is wrecked in so many ways! The first assessor they sent came on the Friday and the second the following Monday. After so many phone calls and over an hour spent on hold with their awful music, I’m still waiting for Absa to obtain the assessment from HIMCO (their middle man) which seems terrible too. They say hopefully they’ll receive it from HIMCO today, after which it has to go to their internal assessor… and on it goes… of course you can only speak to the poor call Centre agents - the person supposedly handling our claim is no where to be heard from! I had Roof Surgeon come out to assess the roof damage alone, which is over R25k. Their detailed assessment and quote came within hours - they warned that if there is another storm or even rain, the damage will be worsened and we’ll have leaks etc. I told this to Absa but what do they care. Contractors are about to close soon and here we sit waiting!!!! This is the MOST frustrating experience and worst customer service to date. I cannot wait until this is over to move my insurance, my bond and my cheque, credit and savings account which I’ve had with Absa since around 2001. Absa doesn’t seem to understand that a terrible experience with their insurance equals a terrible experience with the entire brand!