Do not try to get money back from them. Bad communication and very slow response!

I cancelled my insurance with Absa idirect middle March. The said they cancelled it and that everything is fine. In April the debited my account for the policy that I cancelled. I phoned them and they said that they wil correct it and refund me. Said it takes 12 working days for the refund to appear in my account. 12 days came and went. I emailed them. Literally took them 4 weeks to respond. The response was the same as all the others; my case has been forwarded to an agent that will assist. It is now June. I still haven’t received any further communication and still they haven’t given my money back!