KN
Kabelo N
1 reviews | Active since Aug 2011
28 Sept 2021, 10:21
Do not think of taking insurance with Absa I direct ***Worst service by far****
The most terrible insurance I've come across, I've been trying to get through to their retention department for a month now, no one call me and every month they are debitinv my account.
I need someone to urgently call me so I can cancel my insurance. I had a lot of respect for absa uniyil I had an insurance. Terrible is an understatement of how bad of an experience I've had with Absa.
Helpful (0)
Replies (3)0
Replies (3)
Absa Insurance Company Limited's replyOfficial
28 Sept 2021, 11:48Dear Kabelo Noko
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.
The reference number for your complaint is C-***5.
Kind regards,
Rezona Louw
Group Customer Care
Absa Insurance Company Limited's reply28 Sept 2021, 11:48
Official
Dear Kabelo Noko
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.
The reference number for your complaint is C-***5.
Kind regards,
Rezona Louw
Group Customer Care
KN
Kabelo N's updateReviewer Update
11 Oct 2021, 12:31I would like to thank Absa for getting back to me after this review. I was given one of the best deals after I spoke to one of the best consultant who really had time to listen to my complaint.
KN
Kabelo N's update11 Oct 2021, 12:31
Reviewer Update
I would like to thank Absa for getting back to me after this review. I was given one of the best deals after I spoke to one of the best consultant who really had time to listen to my complaint.
Absa Insurance Company Limited's replyOfficial
14 Oct 2021, 13:58Dear Kabelo
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
Rezona Louw
Customer Value Management
Absa Bank Ltd
Absa Insurance Company Limited's reply14 Oct 2021, 13:58
Official
Dear Kabelo
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
Rezona Louw
Customer Value Management
Absa Bank Ltd